Terms & Conditions
GDPR PRIVACY STATEMENT
Our policy applies to you if you use our products or services over the phone, email or if you use our website.
When you use our services, you trust us with your data. We are a company that puts you our customer first, respecting you as an individual.We are committed to maintaining your trust and confidence. In this Privacy Statement we have provided details on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.
INFORMATION WE COLLECT
We collect personal information about you when you contact us via our website or if you communicate with us by phone or email.
The types of personal information we collect includes:
Personal details such as your name, address,email address, phone number and other contact details.
Transaction information such as your method of payment and your payment details may be collected.
HOW WE USE YOUR INFORMATION
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below:
When we are required to enter into a contract with you.
When we use your personal information to process your order and payment or to give you a refund.
Where there is a Legitimate Interest.
As a company we are occaionally required to process your personal data to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitmate interest.
We may use your personal data:
To provide customer support and to respond and communicate with you about your requests.
To contact you if we need to obtain or provide additional information.
Where you fail to repay what you owe or return our property, this might be carried out by a thord party debt recovery agent on our behalf,
To protect against identify and prevent fraud and other criminal activity, claims and other liabilities.
For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.
WHEN WE ARE REQUIRED TO COMPLY WITH OUR LEGAL OBLIGATION
We'll use your personal information to comply with our legal obligations including:
To identy you when you contact us.
To verify the accuracy of data that we hold about you.
To assist HMRC and/or the police and/or other regulatory bodies in relation to an investigation by a public authority.
WHERE IT IS IN YOUR VITAL INTEREST
In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonable believe that the processing of your personal information will prevent or reduce any potential harm to you.
OTHER ORGANISATIONS AND INDIVIDUALS
We do share any personal information with any other orgainsations or individuals.
NEW APPLIANCE INSTALLATION
We offer a full installation service for Freestanding & Integrated Appliances which includes:-
- Disconnecting of old appliance, removal and disposal
- Installation of new appliance
- Testing of new appliance
If new appliance is found to be damaged an exchange or discount will be offered.
No exchange or refund will be offered once appliance is installed unless it is found to be faulty on testing
Any fault within the first 21 days we reserve the right to check and rectify if possible before offering an exchange or refund. After this time any faults will be dealt with by the manufacturer under their warranty
A charge will be made if a fault is due to customer accident, misuse or neglect
An extra charge will be incurred if any of the following are found:-
Electrical/plumbing supplies are unsuitable
Water connection(s) cannot be isolated or are unsuitable
Any waste/drainage connections are unsuitable
Existing plumbing requires alteration
DELIVERY ONLY OF NEW APPLIANCE
Items will be unwrapped and checked for damage, an exchange or discount will be offered if any damage found
No exchange or refund will be offered once unwrapped unless as above
If customer chooses not to have appliance unwrapped and checked no exchange or refund will be offered unless found to be faulty once installed as below
We reserve the right to check any reported fault within 21 days once customer has installed and rectify if possible before offering an exchange or refund
If fault is due to accident, misuse or neglect or incorrect installation we reserve the right to make a charge
Any fault after 21 days will be dealt with by the manufacturer under their warranty
We will take away the old appliance if it has been disconnected and is accessible before we arrive
Integrated appliances need to be disconnected and removed from their housing before we arrive
Refrigeration must be fully defrosted and empty and any water inside removed before we arrive
Customers must check that an appliance will fit before delivery by checking all dimensions
Customers must check that there is sufficient access available before delivery
IT IS CUSTOMERS RESPONSIBILITY TO REGISTER THE APPLIANCE WITH THE RELEVANT MANUFACTURER (this is to aide with any warranty claims and manufacturer re-calls)
We do not cover food loss on refrigeration products that break down
We do not cover any loss suffered as a result of not being able to use a product(appliance)