Terms & Conditions

 GDPR PRIVACY STATEMENT

PRIVACY

This Privacy Policy helps you understand what Personal Data we collect, why we collect it, what we do with it.

Our policy applies to you if you use our products or services over the phone, email or if you use our website.

When you use our services, you trust us with your data. We are a company that puts you our customer first, respecting you as an individual.We are committed to maintaining your trust and confidence. In this Privacy Statement we have provided details on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.

INFORMATION WE COLLECT

We collect personal information about you when you contact us via our website or if you communicate with us by phone or email.

The types of personal information we collect includes:

Personal details such as your name, address,email address, phone number and other contact details.

Transaction information such as your method of payment and your payment details may be collected.

HOW WE USE YOUR INFORMATION

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below:

When we are required to enter into a contract with you.

When we use your personal information to process your order and payment or to give you a refund.

Where there is a Legitimate Interest.

As a company we are occaionally required to process your personal data to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitmate interest.

COMMUNICATIONS

We may use your personal data:

To provide customer support and to respond and communicate with you about your requests. 

To contact you if we need to obtain or provide additional information.

COMPANY INTEREST

Where you fail to repay what you owe or return our property, this might be carried out by a thord party debt recovery agent on our behalf,

To protect against identify and prevent fraud and other criminal activity, claims and other liabilities.

For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.

WHEN WE ARE REQUIRED TO COMPLY WITH OUR LEGAL OBLIGATION

We'll use your personal information to comply with our legal obligations including:

To identy you when you contact us.

To verify the accuracy of data that we hold about you.

To assist HMRC and/or the police and/or other regulatory bodies in relation to an investigation by a public authority.

WHERE IT IS IN YOUR VITAL INTEREST

In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonable believe that the processing of your personal information will prevent or reduce any potential harm to you.

OTHER ORGANISATIONS AND INDIVIDUALS

We do not share any personal information with any other orgainsations or individuals.

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